In order to regulate the integrity of retailers and suppliers, establish a harmonious and fair trading order, and formulate the "Regulations on Retailers and Suppliers' Integrity Trading Industry" in accordance with relevant national laws, regulations and relevant standards, which is currently in the stage of collecting opinions. The general public can discuss or publish opinions by calling 020-38296977 or landing at the Lights Forum (). The main drafters of this standard:
Wang Min, Tan Xinzheng, Qi Jun, Qiu Jianguo, Long Liangxian, Ruan Zhengdao, Yao Xiaohong, Fan Xuanyong, Li Qiang, Yang Shiqin, Wang Zhe, Zhang Fan, Tian Glacier, Gan Xingzhong, Zhao Kailiang, Zhang Zhifeng, Zhang Yahui, Zhao Wei, Gao Dekang, Xiong Wei Huang Dayong, Wang Guping, Guo Tianyu
1 Scope This standard specifies the behavioral norms that retailers and suppliers should abide by in their trading activities, including operating transaction principles, business qualifications, quality integrity, price integrity, contract integrity, service integrity, cost settlement, and fair competition. content.
This standard also stipulates the basic principles, evaluation methods, evaluation models, indicator systems, evaluation procedures, etc. for the evaluation of retailers and suppliers.
This standard applies to suppliers and retailers who register industrial and commercial enterprises in the People's Republic of China and conduct commodity trading activities.
Normative references The following documents contain provisions which, through reference in this standard, constitute provisions of this standard. For dated references, all subsequent amendments (not including errata content) or revisions do not apply to this standard. However, parties to agreements based on this standard are encouraged to study whether the latest versions of these documents are available. For undated references, the latest edition applies to this standard.
Commodity management quality management standard GB/T 16868-1997
Retail business classification GB/T 18106-2004
Commodity after-sales service evaluation system SB/T 10401-2006
Business Service Industry Customer Satisfaction Evaluation Specification SB/T 10409-2007
Retailer Supplier Fair Trade Management Measures Ministry of Commerce Order No. 17 of 2006 Retailer Promotion Behavior Management Measures Ministry of Commerce Order No. 18, 2006 Business Service Industry Integrity Measurement Behavior Standards AQSIQ Announcement No. 162, 2007, Quantitative Packaging Products Measures for the Supervision and Administration of Measurements, General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, No. 75 of 2005, Measures for the Supervision and Administration of the Weighing of Retail Commodities. AQSIQ, Order of the State Administration for Industry and Commerce, No. 66 of 2004, Law of the People's Republic of China on the Protection of Consumer Rights and Interests
Contract Law of the People's Republic of China
The People's Republic of China Price Law
People's Republic of China Product Quality Law
3 Terms and Definitions The following terms and definitions apply to this standard.
3.1 Retailer retailer
Refers to enterprises and their branches that are registered in the administrative department for industry and commerce according to law and sell goods directly to consumers.
3.2 Supplier supplier
Refers to companies and their branches that provide goods and services directly to retailers, including (but not limited to) manufacturers, agents, wholesalers, distributors.
3.3 Integrity credit
Refers to honesty and trustworthiness, able to fulfill commitments and gain the trust of others.
3.4 purchase and sale contract purchase and sales contract
It refers to the contract that the supplier delivers the products it sells to the retailer, and the retailer accepts the product and pays the supplier about the pricing.
3.5 format contract
A contract in which a party to a transaction has prepared in advance for repeated use and has not negotiated the relevant terms with the other party at the time of conclusion and does not allow the other party to change the content.
3.6 Promotion service fee
Refers to the fees charged by the retailer to the supplier for the purpose of promoting the sale of a specific brand or a specific product of the supplier in accordance with the contract, on the condition that the retailer provides corresponding services such as printing posters, conducting promotional activities, and advertising.
3.7 settlement period of settlement
Refers to the payment period agreed by the operating parties.
3.8 index system index system
A complete and systematic set of indicators necessary for a specific comprehensive evaluation of the subject.
3.9 measurement model
The expression of association or causality graphics or mathematics in the indicator system.
3.10 Hierarchical model
The relevant factors are decomposed into several levels from top to bottom according to different attributes. The factors of the same layer are subordinated to the factors of the upper layer or have influence on the upper factors, and at the same time they control the factors of the next layer or are affected by the underlying factors. . The top layer is the target layer; the bottom layer is usually the index layer; there can be one or several levels in the middle, which is the criterion layer.
3.11 The Integrity Transaction Composite Index is a comprehensive indicator developed by this standard to reflect the integrity and fairness of retailers and suppliers in the course of business transactions.
4 Basic Principles In operating trading activities, retailers and suppliers should follow the following principles.
4.1 Legal Principles Obtain business qualifications according to law, and abide by relevant laws and regulations in business transactions, maintain fair market competition order, and must not infringe the legitimate rights and interests of counterparties or other related parties.
4.2 Voluntary principle Establish a business relationship based on the principle of voluntariness and choose the business mode recognized by both parties.
4.3 The principle of equality The parties have equal status. No party may impose their will on the other party. They shall not use the format contract to formulate clauses that increase the liability of the other party or become unfair.
5 Qualification and review
5.1 Business Qualification Retailers and suppliers shall have real and effective business qualification certificates, including business licenses, tax registration certificates, legal person code certificates, housing property certificates or housing site lease agreements.
5.2 Product Qualification Suppliers shall have real and valid qualification certificates related to the products supplied, such as production license, product inspection (quarantine) certificate, food hygiene license, green product mark use license, trademark registration certificate or use. Licenses, other intellectual property licenses, special industry approvals, etc.
5.3 Service qualifications have a sound service system and establish a practical service system. The enterprise has passed the relevant service certification of the relevant state departments.
5.4 Personnel qualification The retail enterprise engaged in retail business shall hold a salesman's certificate of employment.
The in-store promotion personnel stationed by the supplier to the retailer shall hold the salesman's qualification certificate and obey the uniform requirements of the retail enterprise management.
5.5 Qualification review Retailers should require suppliers to provide relevant qualification certificates and review, including supplier production and operation qualifications, product qualifications, and qualifications of promotional personnel.
The supplier shall require the retailer to provide proof of the relevant business qualifications and operating conditions and to conduct a review.
6 quality integrity
6.1 Supply guarantee
6.1.1 The supplier shall provide the corresponding goods in accordance with the contract of the purchase and sale contract.
6.1.2 The goods supplied by the supplier shall be qualified products that have been inspected and tested.
6.1.3 When the supplier supplies the goods, the packaging method conforming to national or industry standards shall be adopted to ensure the protection of the goods during the supply process.
6.2 Arrival acceptance
6.2.1 The retailer shall conduct a rigorous review of the identification, composition, quality, and factory inspection certificate of the goods in stock.
6.2.2 When the retailer accepts the goods, if the quality, packaging, labeling, etc. of the goods do not meet the national or industry standards, they shall promptly submit the request for return and exchange to the supplier.
6.3 Quality Assurance
6.3.1 In addition to the review of the product quality certificate when the goods arrive, if the quality or defects of the goods are found in the course of business, the legitimate rights and interests of the consumers are damaged, and the consumers are required to return or exchange the goods. The merchant shall be responsible for handling the matter in accordance with the provisions of the Law of the People's Republic of China on the Protection of Consumer Rights. If the consumer requests compensation, the supplier shall compensate.
6.3.2 When the supplier discovers that the product has a quality hazard in the production or sales service,
Retailers and consumers should be notified in a timely manner to recall relevant products that they have sold and stocked, and to compensate retailers and consumers accordingly.
6.4 Measurement integrity
6.4.1 Both retailers and suppliers must ensure that the goods sold are accurately measured and correctly used by the national legal measurement unit, and must not be vague or falsely measured. The settlement amount of the commodity shall be consistent with the actual quantity measured by the measuring instrument, and the shortage shall be within the allowable value specified by the State.
6.4.2 When retailers and suppliers package and sell quantitatively packaged goods, they shall abide by the provisions of the Measures for the Supervision and Administration of Quantitative Packaging Commodities Measurement. The sale of bulk goods shall comply with the provisions of the Measures for the Supervision and Administration of the Measurement of Retail Commodity Weighing.
6.4.3 If the retail operator takes on-site measurement, it shall clearly indicate to the consumer the quantity displayed by the measurement unit, the operation process and the measuring instrument; if the consumer has objection to the reproducible measurement result, it shall re-operate and display the quantity. .
6.4.4 Both retailers and suppliers should establish corresponding credit measurement systems and measurement commitment mechanisms, including measurement and acceptance systems, clear price system, advance compensation system, measurement instrument file management system, periodic inspection customization and daily maintenance of measuring instruments. Scrap, update and self-study system, etc., the specific requirements refer to the "Code of Conduct for the Measurement of Integrity of Business Services".
7 price integrity
7.1 Pricing Principles Suppliers must price the products they supply in accordance with market or industry pricing specifications, comply with the relevant pricing standards of the State Price Law, and follow the principles of fairness, legality, and good faith.
7.2 Pricing methods Supplier pricing is available in several ways:
a) Develop a nationwide unified retail price.
b) Develop uniform retail prices across regions.
c) Develop flexible retail prices and provide retailers with a price range recommendation for retail sales.
d) If the supplier belongs to the joint-venture store, the price must be clearly marked after the retailer has reviewed the price.
7.3 Price Adjustment For any reason, when the supplier believes that the retail price needs to be adjusted, it should communicate, negotiate and agree with the retailer.
For whatever reason, if the retailer believes that the retail price needs to be adjusted, the reason should be explained to the supplier and the price can be adjusted after obtaining the supplier's consent.
Wang Min, Tan Xinzheng, Qi Jun, Qiu Jianguo, Long Liangxian, Ruan Zhengdao, Yao Xiaohong, Fan Xuanyong, Li Qiang, Yang Shiqin, Wang Zhe, Zhang Fan, Tian Glacier, Gan Xingzhong, Zhao Kailiang, Zhang Zhifeng, Zhang Yahui, Zhao Wei, Gao Dekang, Xiong Wei Huang Dayong, Wang Guping, Guo Tianyu
1 Scope This standard specifies the behavioral norms that retailers and suppliers should abide by in their trading activities, including operating transaction principles, business qualifications, quality integrity, price integrity, contract integrity, service integrity, cost settlement, and fair competition. content.
This standard also stipulates the basic principles, evaluation methods, evaluation models, indicator systems, evaluation procedures, etc. for the evaluation of retailers and suppliers.
This standard applies to suppliers and retailers who register industrial and commercial enterprises in the People's Republic of China and conduct commodity trading activities.
Normative references The following documents contain provisions which, through reference in this standard, constitute provisions of this standard. For dated references, all subsequent amendments (not including errata content) or revisions do not apply to this standard. However, parties to agreements based on this standard are encouraged to study whether the latest versions of these documents are available. For undated references, the latest edition applies to this standard.
Commodity management quality management standard GB/T 16868-1997
Retail business classification GB/T 18106-2004
Commodity after-sales service evaluation system SB/T 10401-2006
Business Service Industry Customer Satisfaction Evaluation Specification SB/T 10409-2007
Retailer Supplier Fair Trade Management Measures Ministry of Commerce Order No. 17 of 2006 Retailer Promotion Behavior Management Measures Ministry of Commerce Order No. 18, 2006 Business Service Industry Integrity Measurement Behavior Standards AQSIQ Announcement No. 162, 2007, Quantitative Packaging Products Measures for the Supervision and Administration of Measurements, General Administration of Quality Supervision, Inspection and Quarantine of the People's Republic of China, No. 75 of 2005, Measures for the Supervision and Administration of the Weighing of Retail Commodities. AQSIQ, Order of the State Administration for Industry and Commerce, No. 66 of 2004, Law of the People's Republic of China on the Protection of Consumer Rights and Interests
Contract Law of the People's Republic of China
The People's Republic of China Price Law
People's Republic of China Product Quality Law
3 Terms and Definitions The following terms and definitions apply to this standard.
3.1 Retailer retailer
Refers to enterprises and their branches that are registered in the administrative department for industry and commerce according to law and sell goods directly to consumers.
3.2 Supplier supplier
Refers to companies and their branches that provide goods and services directly to retailers, including (but not limited to) manufacturers, agents, wholesalers, distributors.
3.3 Integrity credit
Refers to honesty and trustworthiness, able to fulfill commitments and gain the trust of others.
3.4 purchase and sale contract purchase and sales contract
It refers to the contract that the supplier delivers the products it sells to the retailer, and the retailer accepts the product and pays the supplier about the pricing.
3.5 format contract
A contract in which a party to a transaction has prepared in advance for repeated use and has not negotiated the relevant terms with the other party at the time of conclusion and does not allow the other party to change the content.
3.6 Promotion service fee
Refers to the fees charged by the retailer to the supplier for the purpose of promoting the sale of a specific brand or a specific product of the supplier in accordance with the contract, on the condition that the retailer provides corresponding services such as printing posters, conducting promotional activities, and advertising.
3.7 settlement period of settlement
Refers to the payment period agreed by the operating parties.
3.8 index system index system
A complete and systematic set of indicators necessary for a specific comprehensive evaluation of the subject.
3.9 measurement model
The expression of association or causality graphics or mathematics in the indicator system.
3.10 Hierarchical model
The relevant factors are decomposed into several levels from top to bottom according to different attributes. The factors of the same layer are subordinated to the factors of the upper layer or have influence on the upper factors, and at the same time they control the factors of the next layer or are affected by the underlying factors. . The top layer is the target layer; the bottom layer is usually the index layer; there can be one or several levels in the middle, which is the criterion layer.
3.11 The Integrity Transaction Composite Index is a comprehensive indicator developed by this standard to reflect the integrity and fairness of retailers and suppliers in the course of business transactions.
4 Basic Principles In operating trading activities, retailers and suppliers should follow the following principles.
4.1 Legal Principles Obtain business qualifications according to law, and abide by relevant laws and regulations in business transactions, maintain fair market competition order, and must not infringe the legitimate rights and interests of counterparties or other related parties.
4.2 Voluntary principle Establish a business relationship based on the principle of voluntariness and choose the business mode recognized by both parties.
4.3 The principle of equality The parties have equal status. No party may impose their will on the other party. They shall not use the format contract to formulate clauses that increase the liability of the other party or become unfair.
5 Qualification and review
5.1 Business Qualification Retailers and suppliers shall have real and effective business qualification certificates, including business licenses, tax registration certificates, legal person code certificates, housing property certificates or housing site lease agreements.
5.2 Product Qualification Suppliers shall have real and valid qualification certificates related to the products supplied, such as production license, product inspection (quarantine) certificate, food hygiene license, green product mark use license, trademark registration certificate or use. Licenses, other intellectual property licenses, special industry approvals, etc.
5.3 Service qualifications have a sound service system and establish a practical service system. The enterprise has passed the relevant service certification of the relevant state departments.
5.4 Personnel qualification The retail enterprise engaged in retail business shall hold a salesman's certificate of employment.
The in-store promotion personnel stationed by the supplier to the retailer shall hold the salesman's qualification certificate and obey the uniform requirements of the retail enterprise management.
5.5 Qualification review Retailers should require suppliers to provide relevant qualification certificates and review, including supplier production and operation qualifications, product qualifications, and qualifications of promotional personnel.
The supplier shall require the retailer to provide proof of the relevant business qualifications and operating conditions and to conduct a review.
6 quality integrity
6.1 Supply guarantee
6.1.1 The supplier shall provide the corresponding goods in accordance with the contract of the purchase and sale contract.
6.1.2 The goods supplied by the supplier shall be qualified products that have been inspected and tested.
6.1.3 When the supplier supplies the goods, the packaging method conforming to national or industry standards shall be adopted to ensure the protection of the goods during the supply process.
6.2 Arrival acceptance
6.2.1 The retailer shall conduct a rigorous review of the identification, composition, quality, and factory inspection certificate of the goods in stock.
6.2.2 When the retailer accepts the goods, if the quality, packaging, labeling, etc. of the goods do not meet the national or industry standards, they shall promptly submit the request for return and exchange to the supplier.
6.3 Quality Assurance
6.3.1 In addition to the review of the product quality certificate when the goods arrive, if the quality or defects of the goods are found in the course of business, the legitimate rights and interests of the consumers are damaged, and the consumers are required to return or exchange the goods. The merchant shall be responsible for handling the matter in accordance with the provisions of the Law of the People's Republic of China on the Protection of Consumer Rights. If the consumer requests compensation, the supplier shall compensate.
6.3.2 When the supplier discovers that the product has a quality hazard in the production or sales service,
Retailers and consumers should be notified in a timely manner to recall relevant products that they have sold and stocked, and to compensate retailers and consumers accordingly.
6.4 Measurement integrity
6.4.1 Both retailers and suppliers must ensure that the goods sold are accurately measured and correctly used by the national legal measurement unit, and must not be vague or falsely measured. The settlement amount of the commodity shall be consistent with the actual quantity measured by the measuring instrument, and the shortage shall be within the allowable value specified by the State.
6.4.2 When retailers and suppliers package and sell quantitatively packaged goods, they shall abide by the provisions of the Measures for the Supervision and Administration of Quantitative Packaging Commodities Measurement. The sale of bulk goods shall comply with the provisions of the Measures for the Supervision and Administration of the Measurement of Retail Commodity Weighing.
6.4.3 If the retail operator takes on-site measurement, it shall clearly indicate to the consumer the quantity displayed by the measurement unit, the operation process and the measuring instrument; if the consumer has objection to the reproducible measurement result, it shall re-operate and display the quantity. .
6.4.4 Both retailers and suppliers should establish corresponding credit measurement systems and measurement commitment mechanisms, including measurement and acceptance systems, clear price system, advance compensation system, measurement instrument file management system, periodic inspection customization and daily maintenance of measuring instruments. Scrap, update and self-study system, etc., the specific requirements refer to the "Code of Conduct for the Measurement of Integrity of Business Services".
7 price integrity
7.1 Pricing Principles Suppliers must price the products they supply in accordance with market or industry pricing specifications, comply with the relevant pricing standards of the State Price Law, and follow the principles of fairness, legality, and good faith.
7.2 Pricing methods Supplier pricing is available in several ways:
a) Develop a nationwide unified retail price.
b) Develop uniform retail prices across regions.
c) Develop flexible retail prices and provide retailers with a price range recommendation for retail sales.
d) If the supplier belongs to the joint-venture store, the price must be clearly marked after the retailer has reviewed the price.
7.3 Price Adjustment For any reason, when the supplier believes that the retail price needs to be adjusted, it should communicate, negotiate and agree with the retailer.
For whatever reason, if the retailer believes that the retail price needs to be adjusted, the reason should be explained to the supplier and the price can be adjusted after obtaining the supplier's consent.
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