New consumer protection law for online purchase of new regulations

New consumer protection law for online purchase of new regulations Recently, the Chinese legislature amended the consumer rights protection law, which was the first major overhaul in the past 20 years. In response to online shopping as a brand-new consumption method, the newly revised consumer protection law has made new regulations to more effectively protect the legitimate rights and interests of consumers.

With the popularity of the Internet, online shopping has gradually become one of the important ways for Chinese people to shop. However, at the same time, complaints against online shopping also showed an upward trend. In the first half of 2013, the National Association for Consumers Association accepted 16,408 online shopping complaints, an increase of 99.7% year-on-year. In order to solve the problems that arise in online shopping, the newly revised consumer protection law has added online shopping no reason to return the system. In this regard, Jia Dongming, director of the Civil Law Office of the Legal Affairs Committee of the National People's Congress Standing Committee, said that this move is conducive to enhancing consumer confidence: “What are the benefits of enhancing consumer confidence? Micro-level terms are to increase sales of managers and increase profits. Consumers are willing to buy things and buy them at ease, which is good for business operators. From a macro point of view, consumer confidence has increased, markets can be prospered, and domestic demand can be expanded in the process of transforming economic development. This is very meaningful."

In order to prevent this power from being abused, the newly revised consumer protection law also imposes a number of restrictions on the unreasonable return system and stipulates that the goods returned by consumers should be intact. However, in practice, consumers and merchants have different understandings of the definition of “good” products, and the resulting disputes are not limited. In response, Jiang Tianbo, secretary-general of the China Consumers Association, gave his own answer: “We cut this label, and we removed the packaging. Isn't the product intact? Our attitude is very clear. We think, As long as the goods are not damaged, they can continue to sell, that is, the goods are in good condition.As for the fact that you have dismantled the plastic sheet and cut the label, it does not affect the sale of the goods or the goods are in good condition.We call the legislature and the administrative law enforcement agencies to define this situation. It's a good product."

From the perspective of legislators, then, how do we understand the definition of the expression "integrity?" Jia Dongming, director of the Civil Law Office of the Legal Affairs Committee of the National People's Congress Standing Committee, said: "The goods are intact, and the goods themselves are intact. For example, if you buy a shoe that wears through, or if you accidentally drop it, it will not fall. The goods are in good condition, but in general it is necessary and necessary to unpack the goods.The goods are not as good as I thought they are in the hands of the goods, so they must be demolished.So the unpacking cannot call the goods incomplete. I bought a cup with an outer packaging and opened it, so long as it is in good condition, it can be used as a condition for no reason to return, but if the cup is broken, then it will not work.Because you return to the business, it is unfair to the business. ”

In addition, the newly revised consumer protection law also added the responsibility of the online trading platform provider. In addition to clarifying the responsibilities for the first payment, it is also stipulated that the online trading platform provider knows that the seller and the service provider use their platform to infringe upon the legitimate rights and interests of consumers, and if they have not taken necessary measures, they are jointly and severally liable with the seller or service provider.

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